This one the housing, right out of the box feels amazing. Thats why we guarantee them from material and workmanship defects for 1 year. There are a wide variety of devices on the market so to determine if your device and the lifeproof case together are intrinsically safe they would need to be tested by a certified testing lab. Do i need to return the oldbroken lifeproof case when. Follow the directions on the applicable website to submit a warranty request. The lifeproof fre is the tougher case as it has a screen protector and the nuud doesnt. Help lifeproof registration total water protection. I recently bought a lifeproof fre case for my iphone 5s. I was told that their warranty only cover what they manufacture obviously thats not the case since if they did they would replace the screen. Your lifeproof case and lifeproof accessories are covered by a full 30day satisfaction guarantee policy. There were no rocks or anything coming out of the concrete, it just simply fell on its corner, and shattered the screen.
When you pull it from your pocket, its sleek shape and burst of color captivates. They have certain conditions that you have to meet. Lifeproof faqs frequently asked questions lifeproof. He didnt think it would keep his phone protected, but it surprisingly did when. How may i receive a warranty replacement if i purchased my case at a retail store. Because lifeproof cases are designed to work with electronic devices, they are not intrinsically safe. After an odd warning quickly flashed on the screen, the phone died and. I have had several lifeproof cases and they have protected my phones pretty well but they did fall apart fairly quick. This is because if you can change your phone if it cracks, some people will buy the lifeproof case after spoiling their phone and use that to claim for a repair. Thats we offer a 1 year warranty against defects in material or workmanship. Both the fre and nuud are waterproof and shockproof up to 6. You are entitled to claim your warranty from your point of purchase. I just dealt with that because i thought my phone was protected. This limited warranty will apply only to products purchased from an.
No need to register your lifeproof case for this warranty as it is. It landed on the front screen and when i picked it up it was shattered, through the screen protector on the case, and the tough screen lcd doesnt work anymore wither. But i can check on amazon or walmart or bestbuy to see if they still have some to buy another one. The obvious difference is that the lifeproof nuud has no screen protector and the lifeproof fre does. If my iphone screen cracked with a lifeproof case on, will. The clear screen from the start scratched far too easily. Hes used to the full protection of the lifeproof waterproof case, but i couldnt find it so i got him this one. I do not work for lifeproof, but i have gotten an ipad mini case replaced.
Otterbox warranty we are experiencing significant delays in our support services due to measures taken to reduce the spread of covid19. He went to put it in his pocket and missed, maybe a 3ft drop. If a material or workmanship defect arises with regard to any lifeproof product, and a valid claim is received within the warranty period, lifeproof will 1 repair the lifeproof product using new or refurbished parts or 2 replace the lifeproof product with a new or refurbished lifeproof product. I recently got and i phone 6 plus and went and got the lifeproof nuud case. You can expect significant delays in communication, fulfillment, and shipment of purchases, returns, and warranty claims. Because in terms and conditions they state that they are not liable for any damage to your iphone while using the case. I purchased this case for my husband for his new iphone 11 he got for christmas.
If your registered phone or tablet is damaged, click service request below. Unfortunately one sticking point for me on the lifeproof case continues to be that while the company does adequately warranty the case from defects, it absolves itself from any iphone damage claims should the case fail to actually protect it from water. However, when i got home, and unpacked the car, the phone while in the lifeproof fell out of my pocket approximately 4. The fres screen protector will diffuse the iphones screen and if youre picky, you might even notice the gap between the screen and the case. Can i use lifeproofs warranty to get a iphone case. Designed to protect the iphone 5c from water, dirt, snow and drops, lifeproof cases are some of the thinnest and lightest allprotective cases available. After installing my screen mysteriously cracked all by itself within 24 hours. Lifeproof slam series case for your samsung galaxy s9 deflecting damage never looked so good. I like everything about it except the fingerprint opening.
Same thing happened to my boyfriend, just got a brand new iphone and bought a lifeproof case, thinking it would protect it. I have the big defender otter box case on my iphone 5 and today i was holding it at waist height and dropped it onto gym floor. How long is my lifeproof product under warranty and whats covered. Plus, these cases come with alpha glass screen protectors or clearly protected screen protectors. After all, not all of the lifeproof cases installed onto the ipad 3s crack the screen, right. Protect your smartphone with these indestructible cases cnn. Dropped my phone in a lifeproof case and my screen.
All lifeproof products purchased from lifeproof may be returned within 30 days of purchase, as described below, to ensure that customer satisfaction is made on every purchase. However, if you are having difficulty completing your warranty at your point of purchase, we would still like to help you. No, there is no additional screen protector on my phone. If screen viewability is a high priority, you might go with the nuud. Has anyone ever had a device replaced by lifeproof after. If you are prone to cracked or broken screens the lifeproof fre is the clear. Had a lifeproof case for at least 3 years now and never had any problems yet. I had an older version of lifeproof case and while the rubber bumpers peeled off after awhile the case saved my phone from many bangs, bumps and drops, and finally a severe impact that gouged and spider cracked the screen cover but left the phone pristine. Your order number was emailed to you from lifeproof at time of purchase with the subject line your order no. Yes, the phone screen is clinically clean before placing in the case. I currently have an iphone 5c, me553lla, and while using a lifeproof case yep, the top of the screen cracked, from top to side, branching twice. Take your phone everywhere and keep it pristine with iphone x cases. For her birthday, julias friend bought her a lifeproof fre case for her new.
For those who have not yet heard of it, lifeproof makes waterproof to 6. It was as expensive as ever, fits the phone well and looks good apart from the screen bubbles. Called lifeproof about it and was told they cant warranty it because they dont have any. Otter products, llc dba otterbox and its affiliated companies worldwide collectively, otter warrants its products collectively, the products against defects in manufacturing, material, or workmanship under normal use and service for their applicable warranty periods, subject to conditions contained in. Lifeproof warranty we are experiencing significant delays in our support services due to measures taken to reduce the spread of covid19. But when you put the phone in the case, the screen bubbles up so bad, its almost impossible to use. Do not discard any of the box, shipping label, packing material, or broken items. Rubber around both lifeproof cases is peeling off and you cant operate the buttons on. This is my phone after two years in a lifeproof case. This design, for instance, is fitted with a subtle screen cover that protects your smartphone. To lifeproof s credit, they have offered to exchange the case should i see the issue again.
You have to show that you actually purchased an authentic case there are lots of fakes of lifeproof that come in. If only your lifeproof case is damaged, see our warranty page service request. They dont have my credit card so how can they charge me for the new case when i dont return the old one back to them. At the moment, we are exceeding a 72 hour response time and in some cases longer. My iphone 5c cracked in my lifeproof will they replace my. Products must be returned to the original place of purchase and purchaser must provide proof of purchase. With lifeproof, you will get two different case styles for the iphone 6. The top of the screen is black, and i usually cant see it with the lifeproof case on, but i am wondering whether or not i should get it fixed. The only thing i did was open the door to charge it 23 times per day. Contact total water protection program support lifeproof. Slam merges intense drop protection with modern styling for a case that transcends definition. I dropped my iphone in my life proof case and it cracked so bad that i could no longer use it.
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